Frequently Asked Questions

We have extensive experience with RevolutionEHR and NextGen PM, along with experience in several other practice management systems. If your software is new to us, we adapt quickly and work closely with your team to ensure a smooth transition.

Yes. Every practice is assigned a dedicated biller who becomes familiar with your providers, workflows, and preferences. You'll also have access to our leadership team whenever additional support is needed.

A well-planned transition should have minimal impact on your revenue. We work closely with your team throughout onboarding to ensure claims continue flowing smoothly while we become familiar with your practice.

Communication is one of our highest priorities. We provide regular updates, respond promptly to questions, and believe in proactive communication rather than waiting for problems to arise.

After your agreement is finalized, we'll guide you through a structured onboarding process. We'll gather the information needed to access your systems, learn your workflows, and review your current accounts receivable so we're prepared to hit the ground running.

Yes. We partner with solo providers, growing practices, and multi-location organizations. Because we're a boutique firm, we tailor our services to fit each practice's individual needs.

Unlike large national billing companies, we intentionally keep our client relationships personal. We take the time to understand your practice, provide individualized support, and become an extension of your team. You'll always know who you're working with and have direct access to experienced professionals who genuinely care about your success.

We're more than a billing company. We're a specialized, U.S.-based team focused exclusively on optometric and ophthalmic revenue cycle management. Our clients value the personalized service, industry expertise, and long-term partnerships we build. We treat every practice's revenue as if it were our own.